Privacy Policy

Information collected

When you submit a service request, the website collects the information you enter, which may include:

• Contact details — name, phone number, email address
• Property information — address or nearest location, city or county, property type
• Service details — service needed, symptoms, urgency, tank and pumping history, preferred contact time, additional details you provide
• Optional photos you choose to upload
• Technical metadata such as the page the request came from and the submission time

The website may also use analytics tools that collect standard usage data (pages viewed, approximate location, device type). Analytics events do not include your name, phone number, email address or property address.

How information is used

• To review, route and respond to your service request
• To share the request with one or more independent local septic providers so they can respond to the inquiry — this is the core purpose of the website
• To operate, secure and improve the website
• To comply with legal obligations where applicable

Sharing

Service requests may be shared with independent local septic providers for the purpose of responding to your inquiry, as stated on each form. Information may also be processed by service vendors that operate the website’s infrastructure (hosting, form delivery, email, spam protection such as Cloudflare Turnstile). Information is not sold to data brokers.

Retention

Request records are retained only as long as needed to handle inquiries and meet operational or legal needs, after which they may be deleted. Uploaded photos are stored privately and are not published.

Your choices

• You may request deletion of a submitted request via the contact page.
• You may decline to submit optional fields, including photos.
• You can use the website without submitting any personal information.

Security

The website is served over HTTPS, form submissions are validated and protected against automated abuse, and uploads are stored in private storage. No method of transmission or storage is completely secure, but reasonable safeguards are applied.

Children

This website is intended for property owners and managers and is not directed to children under 13.

Changes and contact

Material changes to this policy will be posted on this page with an updated effective date. Questions can be directed through the contact page.